Why Zara charging for online returns may backfire - Insider Intelligence Trends, Forecasts & Statistics
![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg)
Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
![The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders](https://wp.inews.co.uk/wp-content/uploads/2022/05/SEI_100599061-e1652378505245.jpg?resize=640,360&strip=all&quality=90)
The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders
![Zara and H&M back in-store recycling to tackle throwaway culture | Guardian sustainable business | The Guardian Zara and H&M back in-store recycling to tackle throwaway culture | Guardian sustainable business | The Guardian](https://i.guim.co.uk/img/media/07a7f1ae69d4d7628db2f00434b1bf64548f1b0a/168_197_1139_1516/master/1139.jpg?width=445&quality=85&dpr=1&s=none)